HAVE QUESTIONS?
Frequently Asked Questions
Is Skintegrity accepting new clients?
Yes I am accepting new clients for the time being!
What is your return/refund policy?
All purchases at Skintegrity are FINAL SALE.
When can I expect my order to ship?
Please allow up to 5 business days for order processing. Once your order ships, you'll receive tracking information via email or text.
Do you offer virtual consultations?
Yes! I do in person & virtual consultations.
Do I need a consult as a new client?
Yes, you will need to book “first time client consultation” on my booking site. This is so I can get familiar with your skin before starting any corrective treatments!
What products should I stop using before a treatment?
You should stop using retinol, retin-A, glycolic acid, acne medication & all forms of exfoliation 3-5 days prior to your scheduled treatment.
CANCELLATION POLICY
Any appointments that need to be cancelled must be done no later than 48 hours before the time of your appointment. Past this time frame, you will be charged 65% of your cancelled appointment cost. This amount cannot be applied to future appointments or refunded under ANY circumstances. In the event that you no call/no show for your appointment or have a same day cancellation, you will be charged 100% of your appointment cost and the amount cannot be refunded or applied to future services under ANY circumstances. All policy fee's must be paid to resume any future appointments. Skintegrity reserves the right to decline any person(s) from booking future appointments if any issue(s) persist. We kindly ask that ALL appointments be confirmed no later than 24 hours prior to your appointment time. In the event that an appointment is not confirmed past 24 hours, Skintegrity reserves the right to cancel the appointment booked. If you reschedule 3 times in a row, you will be banned from online booking. You agree to these terms anytime you book an appointment. Thank you for understanding!